TERMS & CONDITIONS
Last updated: 6/11/2026
1. Who we are
This website is run by Tove Creative Co. Ltd, a company registered in England and Wales (company no. 17514438). Our registered office is Unit 13, Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA. We trade as Art by Princella and Tove Garden. You can reach us at hello@artbyprin.com or bloom@tovegarden.com.
These terms cover your use of this website and any order you place with us. Please read them before you order.
2. Your order
When you place an order, you will receive an email confirming we have received it. Our contract with you begins when we send a second email confirming your order has been dispatched. If we cannot accept your order, for example because an item is out of stock, we will tell you and you will not be charged.
3. Prices and payment
Prices are shown in pounds sterling and include no VAT, as we are not VAT registered. Delivery costs are shown at checkout before you pay. We take payment when you place your order. Payments are processed securely by WooPayments, and we never see or store your full card details.
4. Made to order
Many of our products, including our calendars and prints, are printed to order by our print partner, Gelato. Colours on screen can differ slightly from the printed piece.
5. Delivery
We deliver to the UK and internationally. Printed-to-order items are usually produced within 2–5 working days and then posted. Estimated delivery times are shown at checkout and in our Shipping Policy. Orders sent outside the UK may incur import duties or taxes, which are the buyer’s responsibility.
6. Your right to cancel
If you are a consumer, you have the right to cancel your order within 14 days of the day you receive it, without giving a reason. To cancel, email us at hello@artbyprin.com with your order number. You then have 14 more days to return the item to us. Please return it unused and in its original condition. Unless the item is faulty, you pay the cost of returning it. We will refund the price and the original standard delivery cost within 14 days of receiving the item back, using the payment method you used. We may reduce the refund if the item has been handled more than you would need to check it. This right does not apply to items made to your own specification or clearly personalised for you.
7. Faulty or damaged items
Your rights under the Consumer Rights Act 2015 are not affected by these terms. If an item arrives damaged, faulty or not as described, email us within 30 days with your order number and a photo. We will offer a replacement or a full refund, and you will not pay for the return.
8. Intellectual property
All artwork, illustrations, text and images on this website are owned by Tove Creative Co. Ltd or its licensors and are protected by copyright. Buying a product gives you the right to enjoy it for personal use. It does not give you the right to copy, reproduce or sell the artwork.
9. Using this website
Please use this website lawfully. Do not try to disrupt it, gain unauthorised access to it, or copy its content for commercial use. We may update or suspend parts of the website at any time.
10. Our responsibility to you
If we fail to meet these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our failure. We are not responsible for loss or damage that is not foreseeable, or for business losses. Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else that the law does not allow us to limit.
11. Changes to these terms
We may update these terms from time to time. The version that applies to your order is the one shown on this page when you placed it.
12. Law and disputes
These terms are governed by the law of England and Wales. You can bring a claim in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.
13. Contact us
If you have a question or a complaint, email hello@artbyprin.com and we will reply within 5 working days.
